Frequently asked questions

PeakPilot is a simulation platform for business local energy systems. It brings load profiles, generation, grid connection, EV charging and battery storage together so you can compare technical and financial outcomes by scenario.

PeakPilot is built for energy advisers, installers and asset suppliers advising business clients on grid congestion, EV charging, solar and battery storage. It supports the adviser; it is not an end-user portal or energy management system.

The quickscan captures the main client and project inputs for an initial scenario indication. Use it to select variants for further work, then verify source data and assumptions before giving final client advice.

PeakPilot can include configured Dutch energy tax, grid operator tariffs and contract tariffs in a calculation. For each client case, verify the tariff year, connection and applicability of the selected inputs; the software does not replace legal or tax advice.

PeakPilot offers Starter for up to three active projects, Professional for unlimited projects and more extensive analysis and reporting, and Enterprise for features such as white-label reports and custom integrations. See the pricing page for current plan contents and pricing.

After registration, you receive fourteen days of Professional access without payment details. The workspace then continues as Starter unless you select Professional.

Yes. You can cancel through Settings > Billing. You keep access until the end of the billing period. Data remains available within the Starter plan limits.

PeakPilot supports Excel and CSV files. CSV files may use the Dutch semicolon format. Dutch column names such as datum, verbruik, and opwek are recognized automatically.

At minimum, you need a timestamp column and one measurement column, for example load in kWh. For accurate results, quarter-hour data over a full year is preferred.

The import checks make missing intervals and unusual measurement values visible. Review data quality and repair or replace source data before drawing conclusions for your client.

Run time depends on the period, number of assets and analysis type. PeakPilot shows progress; an extensive sizing or multi-year analysis generally needs more calculation time than a basic simulation.

PeakPilot shows grid import and export separately for the selected scenario. Their financial value follows the contract and tariff inputs configured for the client case; verify those inputs against the current agreement.

First check the topology, linked profiles, units and project settings. If the simulation still fails, send support the error message and enough project context to investigate, without sharing unnecessary client data.

PeakPilot works best in modern versions of Chrome, Firefox, Safari, and Edge. Internet Explorer is not supported.

Protected operations require a signed-in user with an active organization. Server-side checks bind projects and data to that organization. See the security page for access roles, sharing and optional AI processing.

Go to Settings > Members and choose Invite member. Enter the email address and choose a role. Only admins can invite members and change roles.

Members can create projects, build topologies, import data, and run simulations. Admins can also manage organization settings, members, subscriptions, and tariff settings.